FAQ

PAYMENT & SHIPPING

Q: What currency will I be billed in?

Q: How much is delivery?

Q: When will I receive my umbrella?

Q: Where do you ship from?

Q: Where do you ship to?

Q: Do prices include VAT?

Q: What methods of payment do you accept?

RETURNS

Q: Can I return my umbrella?

Q: What happens after I return my umbrella?

PRODUCT SPECIFICS

Q: How do I care for my umbrella?

Q: My folding umbrella seems a little creased, why?

Q: My umbrella doesn’t look as photo-like as the pictures on the product page, why?

Q: The colours in my umbrella look different to the pictures on the product page, why?

Q: My friend/relative/colleague has the same umbrella but theirs looks slightly different, why?

Q: My umbrella was damaged or faulty upon delivery what should I do?

Q: Is there a warranty on Where I’d Rather Be products?

Q: What does "wind resistant frame" mean?

Q: My umbrella was damaged in the wind, is it covered under warranty?