Returns Policy

Can I return my umbrella?

Yes - If you are not satisfied with your purchase please understand and follow the below steps:

1. Contact us by email at hello@whereidratherbe.com for returns instructions and return the item to us within 7 days from the date you received the shipment

2. Please do not return any items without contacting 'Where I’d Rather Be' for returns processing instructions

3. Once we have emailed with the return postal address, please return the umbrella as received with the original receipt in original packaging

4. Items must be returned in perfect, re-sellable condition as originally received, in protective plastic wrap with swing tag attached. If you removed the swing tag your umbrella cannot be returned as it is not in re-sellable condition

5. We will either exchange the item (postage charges will apply), offer a store credit or refund (less postage charges)

6. If a product is proven to be faulty, Where I'd Rather Be will ship you a brand new product - we do not require the customer to return the faulty umbrella. If a you chose to return the product and not receive a new one, you will be refunded the cost of the original order, less shipping - the return postage charges are the responsibility of the customer 

What happens after I return my umbrella?

Once your umbrella is received and inspected by 'Where I’d Rather Be', we will either exchange the item (postage charges will apply), offer a store credit or a refund (less postage charges).
Refunds will be issued to the payment method initially used, within 14 days of receipt of returned item at our warehouse.

My umbrella was damaged or faulty upon delivery what should I do?

Please contact us at hello@whereidratherbe.com providing full order details and specifics about the issue, we will be in touch with further details.
Please provide photos where possible.